Contact Us

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36 Lillee Crescent
Tullamarine, VIC, 3043
Australia

Terms and Conditions

PRIVACY

Any personal details you provide including name, address and contact details will not be sold, rented or released to any outside party and will remain in the hands of The Artwork Stylist only.

 

SECURITY

The Artwork Stylist will not hold or store any of your credit card details you provide when purchasing from our website. 

 

PRICING

All prices on our website are in Australian dollars (AUD) and are GST Inclusive. Prices are subject to change without notice at The Artwork Stylist’s discretion.

 

PAYMENT

The Artwork Stylist uses the Stripe secure payment services, and can accept payment via Stripe using VISA, MasterCard or Debit Card. 

 

If you would like to make a payment via direct debit please contact our office directly. The Artwork Stylist does not accept cash, cheque, bank cheque or money orders. Orders will not be processed until full payment has been received. 

 

SHIPPING

Shipping is charged at a flat rate of $100 Australia Wide.   For all International-shipping enquiries please contact our office direct for a quote. Local Pick Up is available within Melbourne Australia.
*Shipping is based on individual items only. Mulitiple order quantities will be shipped individually to avoid additional shipping costs and may result in split delivery times. 

 

TRACKING YOUR ITEM(S)

We use the best available courier to deliver your artwork. You will be notified on the day of your item(s) being dispatched and be provided with a tracking number. 

 

EXCESS WEIGHT AND OVERSIZED SHIPMENTS

We may have to apply additional shipping charges when pieces purchased are specially ordered in a larger format than the largest standard size option offered, additional shipping charges per item will be applied and shall be quoted on a case by case basis. 

 

GOODS DAMAGED IN TRANSIT

All orders are pre-checked and leave in our office perfect condition. If any goods arrive damaged, please contact us immediately or as soon as practicably possible and within 48 hours of receipt. The Artwork Stylist will arrange to have the damaged item returned to us and a replacement will be dispatched as soon as possible. 

 

Should a replacement not be available, you will be entitled to a refund on the item. Damaged goods will be arranged for their due return and replacement at the expense of The Artwork Stylist and in all cases we must insist that goods be returned in the same condition as received by you with all original packaging.

 

It would be appreciated if you would supply images of the damage in order for us to mitigate our losses via our insurers.

 

LIABILTY AND EXCLUSIONS.

The Artwork Stylist under no circumstances takes any liability for artwork damaged once received. We are not responsible for unsafe hanging practices. Please note all artwork weights and hang accordingly. We take no responsibility for any damage to persons or other goods.

 

REFUND POLICY

Change of Mind

Please choose carefully.  We do not give refunds if you simply change your mind or make a wrong decision.  

 

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are significantly different to the product purchased on the website or doesn’t appear as it should.

 

Please note that the shipping costs will not be refund or credited.

 

A refund can only be issued once you have arranged and paid to have the goods returned to us.

 

A refund can only be issued after the goods have been returned to us and have been checked to be in the same condition as they had first shipped, ie: in all its original packaging, and in good condition.

 

Our images, as represented on the website are of the highest resolution to ensure likeness to the original and the colours depicted are true to the original also. 

 

Where a refund is required, funds will be issued by The Artwork Stylist via PayPal. Refunds will normally be processed within seven (7) days.

 

This refund policy is not intended to exclude or limit any rights, which you may have under the Competition and Consumer Act 2010 (Commonwealth) or equivalent State or Territory laws Consumer Guarantees.

 

Under the Competition and Consumer Act 2010, as well as a number of other consumer laws specific to each State and Territory, you may have the right to have goods replaced, repaired or to receive a refund where:

      I.         the goods are faulty;

    II.         the goods are wrongly described;

  III.         the goods are different from a sample shown to you; and/or

  IV.         the goods do not appear as they are supposed to do.

 

These consumer guarantees apply to all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the original supplier and/or artist.

 

Any expense incurred for returning the original product to The Artwork Stylist will be at our cost where it is deemed the goods have breached a consumer guarantee. Upon examination of the goods returned, if they are found to not be in breach of the consumer guarantees, you may be charged a fee for the return cost, examination of the goods, and any costs incurred to return the goods back to you.

 

Please note that goods must be returned within 7 days and you may be asked to demonstrate that the problem with the goods was not due to misuse or poor handling. Consumer Guarantees do not apply where the goods became unacceptable due to fair wear and tear, misuse, failure to use or mount the goods in accordance with our instructions, or failure to take due and reasonable care.

 

COPYRIGHT

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are The Artwork Stylist, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. Sharing or posting on social media is allowed where The Artwork Stylist has been referenced

 

TRADEMARKS

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or ownership of The Artwork Stylist. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

CONTACTING THE ARTWORK STYLIST

ABN: 33 911 292 180
E: hello@theartworkstylist.com.au